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Shipping Policy

Last updated: 20 October 2026

  1. Shipping Locations

House of Chryselle currently ships to addresses within Australia only.

International shipping is not available at this time.

  1. Shipping Charges

We offer free standard shipping on orders with a merchandise total above AUD $50.

For orders of AUD $50 or less, applicable shipping charges will be displayed at checkout before payment.

Any promotional shipping offer will be subject to the conditions stated in that offer.

  1. Order Processing

Orders are processed after payment has been successfully received.

Processing time is separate from delivery time. Please refer to any processing or dispatch information displayed on our website or provided with your order confirmation.

During busy periods, promotions, public holidays or unforeseen disruptions, processing may take longer than usual.

If a significant delay affects your order, we will endeavour to contact you.

  1. Delivery Estimates

Delivery times depend on your delivery address, the carrier selected and the service used.

Any delivery estimates displayed at checkout or supplied by the carrier are indicative and are not guaranteed unless expressly stated otherwise.

Delays may occur due to weather, carrier disruptions, peak-season volumes, incorrect address details or other circumstances.

Our legal obligations concerning delivery and undelivered orders remain unaffected.

  1. Correct Delivery Details

Customers are responsible for providing a complete and accurate delivery address, including the postcode, unit number and any other required details.

Please contact us as soon as possible at hello@houseofchryselle.com.au if you notice an error in your delivery details.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned to us because the address supplied was incomplete or incorrect, we will contact you to discuss the available options. Any additional shipping charges will be assessed fairly and in accordance with applicable law.

  1. Tracking and Delivery Notifications

Where tracking is available, tracking information will be provided by email or through the relevant carrier.

Tracking updates may take time to appear after dispatch.

Customers should monitor tracking information and follow any delivery instructions provided by the carrier.

  1. Lost, Delayed or Damaged Parcels

If your order has not arrived within the expected delivery period, or tracking indicates a possible delivery problem, please contact us at hello@houseofchryselle.com.au.

We will make reasonable enquiries with the delivery provider and work with you to resolve the issue.

If goods are lost, damaged in transit or not delivered as required, we will assess the matter and provide any remedy required under Australian Consumer Law.

  1. Incorrect or Incomplete Orders

If you receive an item that is different from the item ordered, or your order is incomplete, please email us with your order number and a description of the issue.

Photographs may help us investigate the matter.

We will work with you to arrange an appropriate solution in accordance with applicable consumer law.

  1. Contact Us

For shipping enquiries:

House of Chryselle
Email: hello@houseofchryselle.com.au
Website: www.houseofchryselle.com.au
ABN: 50 161 533 031